Privacy Policy
This Privacy Policy comes into effect as of Date (e.g. 3rd January 2024).
This Privacy Policy ("Policy") outlines the privacy guidelines for personal data collected or submitted when You ("User," "You," or "Your") access or use our Services ("Services") or Website ("Website"), located at www.demadigital.com, regardless of the device used.
The Company safeguards Your data under the EU General Data Protection Regulation (2016/679) (GDPR) and other relevant laws. This Policy may be updated from time to time. We encourage the User to periodically review our Policy for any changes.
- Ways We Collect and Use Personal Data
| To provide You with our online Services or products | When we collect data. When using or getting our online Services or products. |
| What data is collected. First name, last name, email address, password, additional data submitted during registration, account creation date, most recent login time, set account preferences, services and products availed by the User | |
| To manage Your purchases and payments | When we collect data. When making payments on our Website. |
| What data is collected. First name, last name, email address, subscription tier, selected services, transaction information (amount and currency), payment details (card number, CVV number, postal code, expiry date). | |
| To safeguard services and make improvements | When we collect data. When accessing and using our Website. |
| What data is collected. IP address or another device identifier, web browser type, device type, hardware and software preferences and configurations, websites visited before and after accessing our Website, pages interacted with and activities on our Website, timestamps of visits on our Services, device's physical location. | |
| To improve our Website, app performance and experience | When we collect data. When notifying You, displaying online ads, or asking for product feedback. |
| What data is collected. First name, last name, phone number, IP address, email address, order details, place of residence, online ad engagement, and website that referred to our Website. | |
| To provide You with customer support | When we collect data. When contacting our customer support team. |
| What data is collected. First name, last name, email address, phone number, country of residence, email subject, email content, email attachments, and reply to Your email. | |
| To engage with You on social media platforms | When we collect data. When interacting with our profile on different social media platforms, such as following us, sharing or reacting to our posts, or following our profile. |
| What data is collected. Full name, profile picture, gender, country of residence, email address, messages (content, attachments, responses, and response timestamps), company rating, post information (reactions, comments, and shares). | |
| To conduct the recruitment process for potential employees | When we collect data. When given consent, submitting a job application to us, or when we reach out to You based on the publicly available information on Your social media platform. |
| What data is collected. First name, last name, CV, phone number, email, work experience. | |
| To meet legal accounting obligations | When we collect data. Relevant for Users who order our Services or products. |
| What data is collected. First name, last name, phone number, address, signature, bank details, invoices, reports, financial records, payment, and other necessary information as mandated by legal requirements. | |
| To comply with the law in the event of a legal process | When we collect data. Relevant for Users who are involved in legal proceedings in which they are a party or if we are legally obligated to collect their data to comply with the law. |
| What data is collected. All of the previously mentioned data, legal documents, case records, information provided by the User during registration, and other data that we are legally obligated to collect. If applicable, we may also collect details regarding criminal offenses and convictions. |
2. Personal Data Sharing with Third Parties
The Company shares Your data with recipients as necessary for the previously mentioned purposes and as permitted by applicable laws. The recipients and purposes of data transfer are as follows:
| Recipients | Reasons for data sharing |
| Global marketing and telemarketing service providers | To promote our Website and Services. |
| Global social media service providers | To enhance our presence across different platforms. |
| Legal professionals such as attorneys, notaries, consultants, and data protection officers | To ensure compliance with regulations and protect our rights and interests. |
| Global email and cloud-hosting service providers | To manage IT assets. |
| Accounting service providers | To fulfill legal obligations. |
| Electronic communication service providers | To support the functioning of our electronic communications. |
| Global financial service providers, including banks | To process payments. |
| Global customer support service providers | To offer premium assistance. |
3. Non-Personally Identifiable Information
We collect anonymous data on our Website, such as website usage patterns and preferences, known as profile and demographic data. This includes information like the User's browser type, the webpage they came from, and the operating system they use. It's worth noting that this data improves our Website's performance. This information is aggregated and cannot be linked to You personally.
4. Cookie Usage
Cookies play a vital role in advertising, ensuring the efficient functioning of the Website, and analyzing aggregated statistics to improve Website performance. The cookie categories we use are as follows:
- Essential cookies. These cookies are crucial as they enable users to navigate our Website. You cannot disable these cookies as they are mandatory and do not require Your consent;
- Analytics cookies. These cookies collect information about how You use our Website to help improve Website performance. We seek Your consent to use these cookies, but You can also withdraw consent at any time;
- Advertising cookies. These cookies track user activities to monitor Your actions across various websites. We use them to build an advertising profile based on Your interests to display ads that are relevant to You.
4.1 Cookie Management
You can control the cookies You use by managing Your browser settings. However, please be aware that disabling cookies may impact the functionality of the Website and may restrict access to certain features. You can find guidance on how to manage cookies on popular browsers here: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.
5. Third-Party Links & Tools
Please note that our Website may contain links to external websites that are beyond our control. This Policy does not extend to any personal data that You may disclose to a third-party website. We are not responsible for the privacy practices of those external websites.
It's important to note that other websites operate under their own privacy policies and may collect Your personal information. We strongly encourage reviewing the privacy policies of any websites You visit.
6. User Rights Concerning Personal Data
You have the following user rights, which are subject to the conditions, limitations, and exceptions outlined by legal data protection provisions:
6.1. Right of access
You have the right to know if we collect or process Your data. If data processing occurs, You can access Your personal data and receive information about the processing.
6.2. Right of erasure
You have the right to request erasure of personal data when:
- You withdraw Your consent for data collection, and there is no legal basis for processing;
- Your data processing is unauthorized;
- Your data is not needed for the purposes for which they were collected;
- Your data must be erased to adhere to legal obligations;
- Information has been collected regarding the provision of information society services directly to a minor and requires obtaining consent;
- You object to personal data processing, and there are no legitimate justifications, or You object to processing for direct marketing purposes.
6.3. Right of rectification
You can request corrections regarding inaccurate personal information.
6.4. Right of transfer
You have the right to request that Your data be transmitted to another controller or provided to You in a machine-readable and widely adopted format. This right applies when data processing is based on Your consent or a contractual agreement and is executed through automated methods.
6.5. Right to processing restrictions
You can limit data processing in the following situations:
- If You dispute the accuracy of personal data;
- When the personal data is no longer necessary for processing purposes, but You still need it for legal defense, exercise, or the establishment;
- If You object the processing of Your data;
- In cases of unlawful processing, where You object to data erasure and ask for restriction of its use.
6.6. Right to withdraw consent
You have the right to withdraw data collection and processing when the processing is based on consent.
6.7. Right to object
You can object to data collection and processing if we use it for a task carried out in the public interest, direct marketing purposes, our legitimate interests, or as an exercise of official authority (such as profiling).
6.8. Right to lodge a complaint
You can file a complaint if You have reason to believe that we are unlawfully processing Your data.
7. Submitting a Request
If You have any questions or concerns regarding Your data privacy or want to exercise Your rights outlined in this Policy, please contact our customer support team by email at [email protected].
8. Using an Authorized Agent
You are entitled to appoint an authorized agent to submit requests on Your behalf. However, You must provide us with a written permission authorizing the representative. If You choose to proceed this way, please send us a copy of the agent authorization via email at [email protected].
Please keep in mind that if we fail to receive evidence of authorization, we may reject Your request. If You are a legal guardian of a child, You can also make requests on their behalf.
9. Contact Us
In case You have any inquiries, feedback, or complaints about the collection and processing of Your data, please reach out to us via email at [email protected].